Return & Refund Policy

At TARRAN, your satisfaction matters. If you’re not 100% happy with your purchase, we’ve got you covered. Check out our simple return and refund process below.
1. Returns
1.1 Eligibility
  • US customers can return or exchange TARRAN products within 14 days of delivery for any reason, including change of mind. Customers in other countries are only eligible for returns or exchanges if the product has a quality issue upon delivery – no other returns or exchanges are accepted at this time.
  • The following return and exchange policy and process apply to US customers only.
  • To be eligible, the item must be in original condition (not faulty or damaged) and include all original packaging, parts, and accessories.
1.2 Initiating a Return
  • Email us at service@tarranbikes.com within 14 days of receiving your order. Please include your order details and reason for return or exchange.
1.3 Shipping Your Return
  • Ship the item(s) back to us within 30 days of return approval.
  • Use the original packaging to avoid damage during transit.
  • The return address will be provided via email upon submission of the request.
1.4 Return Shipping Costs
  • Return shipping is free of charge — we will cover the cost for all returns, including change-of-mind returns.
2. Refunds
2.1 Inspection and Processing
  • Once we receive your return, we’ll inspect the item(s).
  • If everything checks out, we’ll process your refund within 7 days.
2.2 Refund Amount
  • You’ll receive the full purchase amount.
  • Refunds will be issued to your original payment method.
2.3 Diminished Value
  • If the item(s) show signs of use or damage, we may deduct a diminished value from the refund.
3.Damaged or Incorrect Items
  • If your product arrives damaged, defective, or incorrect, contact us at service@tarranbikes.com within 24 hours of delivery.
  • Provide photos of the issue and your order details.
  • We’ll arrange a replacement or refund at no cost to you.
4.Exceptions
The following items cannot be returned unless faulty or damaged:
  • Used products.
  • Gifted orders.
  • Sale items.
5.Exchanges
To exchange an item:
  • Return the original product(s) following the return process.
  • Place a new order for the desired item(s) on our website.
6.Contact Us
Got questions? Reach out to us at: service@tarranbikes.com